Customer Service Chatbot Solutions
Automating Customer Support for E-commerce Growth
AI-powered chatbot reduced response times from 24 hours to 2 minutes while handling 75% of customer inquiries automatically.
Client:
E-commerce
Challenge:
An online retail company with 8,000+ monthly orders was overwhelmed with 400+ customer inquiries daily. Support team couldn't keep up, leading to 24-hour response times and declining customer satisfaction scores (3.2/5 stars).
Solution:
Implemented GPT-4-powered chatbot integrated with their Shopify store and Zendesk. AI handles order tracking, returns, product questions, and FAQs, escalating complex issues to human agents. Trained on their product catalog and support history.
Result:
75% of inquiries resolved automatically without human intervention
Response time reduced from 24 hours to under 2 minutes
Customer satisfaction increased to 4.6/5 stars
Challenge:
An online retail company with 8,000+ monthly orders was overwhelmed with 400+ customer inquiries daily. Support team couldn't keep up, leading to 24-hour response times and declining customer satisfaction scores (3.2/5 stars).
Solution:
Implemented GPT-4-powered chatbot integrated with their Shopify store and Zendesk. AI handles order tracking, returns, product questions, and FAQs, escalating complex issues to human agents. Trained on their product catalog and support history.
Result:
75% of inquiries resolved automatically without human intervention
Response time reduced from 24 hours to under 2 minutes
Customer satisfaction increased to 4.6/5 stars
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